Addressing the Challenges of Groups and Teams

The Organizational Leadership course covers various human behavioral aspects that may affect the whole organizational behavior. The human behavior is hard to define because it varies according to an individual, their personality, situation, emotions, perceived mood, and more. For these reasons organizations form a set of accepted mode of communication, collaboration, and conflict resolution methods to create unified process throughout the organization. This assignment will present a training plan that the Team D convened and collaborated to apply uniformly in a hypothetical organization. This training plan will aim to depict the effectiveness of working in groups and teams. Another objective of the training plan is to address the challenges and benefits of collaboration, conflict management, and communication in an organization. This plan that the Team D has designed will also be applied on a failed organization, to explain how the plan would have helped the organization with its challenges.
Team D collaborated and came up with a cohesive training plan for an organization that is undergoing expansion in the global market. The expansion calls in for more hiring. Thus the training plan should inculcate various aspects to encourage team spirit between the old and new employees. The plan constitutes of different ideas to make the new hire process effective. The new hire process should consist of welcome and benefit package, conflict management or open-door policy details, code-of-conduct, and mission statement. These materials will provide a better picture to the new employee by establishing, what to expect from the organization. The global expansion is a new development for the whole organization, so the company can use the intranet database as mentioned in chapter: 10, computer aided communication to enable ???organization-wide information networks to communicate with each other??? (Robbins, Judge, 2007, p.378, para. 3). The Team D also came up with a plan to request the current employees to document the procedures, for routine activities of the business and share it in the intranet. This will help the organization, to follow a unified process and also the document will serve as a guide to the new hires. A work team is referred as, ???to generate positive synergy through coordinated effort??? (Robbins, Judge, 2007, p.339, Para. 5). By making the current employees participate in the new hire training process, the coordinated effort will make the training plan, a good Team effort. This knowledge sharing of company??™s collective wisdom is called Knowledge Management and has various benefits to the organization (Robbins, Judge, 2007, p.380, Para. 4).
Next topic will be conflict management; conflicts are inevitable when working in groups. All conflicts are not bad in a working team. According to Interactionist view of conflicts, ???a low or moderate level of conflict in task-oriented aspects is considered to evolve creative results??? (Robbins, Judge, 2007, p.506, Para. 2). These types of conflicts are called Functional conflicts and these serve as self-criticism for the team and sometimes help in the growth of the team. The training plan of the organization should encourage an ???Open-door??? conflict management, which means the management??™s willingness to listen and work on employee??™s issues. The functional conflict theory also states ???a heterogeneous group produces better results than homogeneous groups??? (Robbins, Judge, 2007, p.514, Para. 3). This means people working in group with moderate conflicting views, may produce better results than groups in acceptance. As mentioned earlier, let us see how to apply these theories to the failed organization scenario; which in this case is Enron. The Enron Board of Directors homogeneously accepted to waive their rights to question on certain activities of the CFO and CEO of the company. The conflict process consists of five stages; the third stage is called the intention stage, where an individual decides how to react to the conflict raised (Robbins, Judge, 2007, p.511, Para. 1). The agreement of all the board members, on not to question the unethical behaviors, denotes an Avoidance intention. This was mainly because of the monetary benefits the board was receiving, but the homogeneous acceptance of the group to the fraud, led way to ???one of the largest bankruptcies in US history??? (CNN Money, 2009).
In Enron??™s case, when the employees were questioned about the fraudulent activities, they have mentioned that the organization was too big to realize the issue. They were not aware of the widespread falsified activities. This flaw was an effect of poor communication and collaboration between groups. To overcome such flaw an informal communication medium should be created, such as chat-room or messenger, so employees can discuss across the company. The training plan will also include suggestions to avoid ???group think??? in decision-making process; where the ???group pressures for conformity deter the group from critically appraising unusual, minority, or unpopular views??? (Robbins, Judge, 2007, p.321, Para. 5). This is a big challenge when working in groups where the dominating members create a disequilibrium and status inequity for others in the group (Robbins, Judge, 2007, p.315, Para. 3). The decision making process in the plan will also specify that the organization encourages Brainstorming method. This method will avoid group-think and enable all members in the group to express their perspective regarding the topic (Robbins, Judge, 2007, p.324, Para. 2). Once this training plan is well implemented the teams will be able to effectively perform toward the organizational goals.
To summarize the assignment, Team D??™s training plan of the hypothetical organization facilitates the organizational global expansion. The plan has incorporated various strategies and concepts of communication, collaboration, and conflict management to enable a successful expansion. The intranet option gives way to share knowledge of the experienced employees with the new ones. The conflict management theories and decision making concepts mentioned above will help the organization??™s groups and teams to work efficiently and effectively.