Conflict Resolution On Work Teams
Conflict Resolution in Work Teams
Individuals or work teams encounter conflict everyday because they differ in their opinions, morals, and values. Conflict is rarely resolved until it is dealt with. To resolve conflicts in work teams, the people involved need an understanding of the different levels and aspects of conflict so the individuals can learn how to cope with conflict in order to reach a positive resolution.
Numerous factors contribute to conflicts within a work team. One factor is poor communication skills. In ?I?m Sensing Some Hostility,? regarding conflicts in the workplace, Works Management, (2000, December) stated, ?Perhaps the most common cause is each individual has a different understanding of the team and its purpose and goals.? Often team members lack the ability to express their thoughts and feelings effectively, and they lack the necessary skills to comprehend information that is given within a work team.
Lack of good communication between team members can be detrimental. Within the realm of poor communication skills are poor listening skills. Often individuals are determined to explain their point of view or express their own personal knowledge. This interferes with the team member?s ability to listen effectively and comprehend what is being
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